Refund policy
At PixelMax, we are committed to providing you with a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a simple and easy return process.
Return Policy Details:
- Return Window: You can return items within 14 days of receiving your order.
- Condition: Items must be unopened, unused, in original condition, and in original packaging same as delivered (with intact Original Seals) to qualify for a return.
- Opened Items are eligible for return if they are damaged, defective, or not as described.
- Free Returns: We will cover the cost of return shipping, so you can return your items at no additional charge. Additionally, we do not charge restocking fees.
How to Return an Item:
Contact Customer Service:
To initiate a return, please reach out to our customer service team at:
Email: hello@pixelmax.ae
Phone: +9714-2274917
Provide your order number and the reason for your return.
Receive Return Instructions:
Our team will issue you a return authorization and send you detailed instructions on how to return your items.
Package Your Return:
Securely pack the item(s) in their original packaging, ensuring that all accessories, tags, and documentation are included.
Shipping Label:
We will provide you with a prepaid return shipping label. Simply print it and attach it to the package.
Ship the Package:
Drop off the package at your nearest shipping carrier location, following the instructions in your return authorization email.
Defective or Incorrect Items:
If you receive a defective or incorrect item, Or if you face any issue with the device, Please donot use. please contact us immediately by Chat or atΒ +9714-2274917 upon receiving your order, latest within 24 hours with sufficient proof such as unboxing video. We will arrange for aΒ full refund or replacement at no additional cost after thorough investigation. Any issue that you face or notify us after 24 hours of use of the device are not accepted.Β
Refund Process:
Inspection:
Once we receive your returned product, we will inspect it to ensure it meets the return criteria.
Refund:
After inspection, we will process your refund to the Original Payment Method Only. In case of COD Orders, Refund will be made to Bank Account. Refunds may take up to 14 business days to appear on your original payment method, depending on your bank or payment provider. If you do not receive the refund after 14 business days, please contact us, and we will investigate with your payment provider.
Exchanges:
Currently, we do not accept exchanges. Please return the unwanted item and place a new order for any replacement items.
Non-Returnable Items:
Certain items, due to hygiene or safety reasons, may not be eligible for return. These items will be clearly marked as non-returnable in the product description.
Contact Us:
If you have any questions or need assistance, feel free to reach out to us:
Email: hello@pixelmax.ae
Phone: +9714-2274917
Weβre happy to help!
Business Details:
Trade Name: PixelMax by H One FZE-LLC
BRN: 4205633.01
Address: 22 Al Maktoum Rd, Dubai, DU 0, United Arab Emirates